Long Island Dormers

Q & A

Q: Do I have to move out during renovation?
A: No, with proper planning you will be able to stay in the home.

Q: What is the first step in order to start my project?
A: You will meet with the owner of the company to review your home improvement goals and he will review a game plan that will work for you and your family.

Q: Will you obtain permits and schedule inspections?
A: We handle all plans, design and filing with your building department. We also secure your permit but you are responsible to pay the permit fee. There may be a survey required or other things that will be discussed at your job meeting.

Q: Will I get a timeline of completion?
A: Yes. You will be assigned a project manager and a timeline for job completion will be discussed before the project begins.

Q: What is the payment schedule?
A: There will be a 10 percent deposit required to move forward and a series of five other payments due during the course of the project.

Q: How and where will materials be stored?
A: This will be dependent on the size of your property, availability of garage or a storage container may be necessary. This will be discussed at your project meeting.

Q: What steps do you take to protect my property?
A: We make sure that all doors and windows are locked when leaving the job.

Q: Is there any warranty for your service or for material being used?
A: A 5 year warranty is our standard as a contractor and we are the only one who provides a 5 year. One year is standard. Roofing, siding, windows, entry doors, customer appliances, kitchen cabinetry all come with their own warranties. I cover the structural aspect including spackling, plumbing, electrical etc.

Q: Are you licensed and insured?
A: We are licensed and insured for 25 years.

Q: Who will be here every day to oversee the job?
A: A project manager is responsible for the project. He sets up the crew in the morning and then checks back up with them throughout the day. A project manager runs multiple projects, but you will have access to him 7AM to 6PM.

Q: How will you communicate with me?
A: Your project manager is available 7Am to 6PM and texting is the preferred communication option since he will be at a noisy job site. Email is a good option and if a call is necessary, then text to set up a time for your project manager to call you.

Q: How will you let me know I need to make a decision?
A: After you enter into an agreement with us, your next meeting will be with our in-house designer and he will set up a series of meetings with you to make all of your decisions regarding material selection. Any other meetings will be with the project manager and yourself.

Q: How do I reach you after hours?
A: For emergencies after hours, you will have the cell phone number of the owner Gary Zaccaro.

 

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